How to request a refund
Overture annual subscriptions are non-refundable once charged. There is one exception for material software defects. Here's how to cancel future renewals yourself and how to reach us if you think you qualify for the exception.
The short version
- Annual subscriptions: the annual subscription is paid in full and is non-refundable — including unused time, unused events, and change of mind.
- You can always cancel future renewals. That stops the next charge but does not refund the current year.
- One exception: a material software defect that prevents you from using Overture and that our team can't resolve in a reasonable time. Email us if you think this applies.
Event Pass purchases
Event Pass has no recurring charge to cancel. For a billing problem or refund request, email support@overture.show with your purchase details. See the Refund Policy for more information.
Annual subscription purchases
Annual subscriptions are non-refundable. We don't offer partial or pro-rated refunds for unused months or unused event quota. Here's what you can do instead:
- Cancel future renewals. Open Billing settings and choose Cancel subscription. You keep access to everything for the rest of your current paid year, and your card will not be charged at renewal.
- New purchases use the $49 Event Pass: one event, no expiry. Buy additional passes for additional events. Contact support for questions about an existing subscription.
- Hand off the account. If a colleague will keep using Overture, transfer ownership instead of refunding. Email support and we'll help.
The one refund exception — material defect
If a software defect materially prevents you from using Overture and our support team can't resolve it within a reasonable time, we may issue a refund — in whole or in part — at our discretion. This is not a satisfaction guarantee. It is a remedy when the product itself failed you.
To request consideration under this exception, email support@overture.show with:
- The email address on your Overture account.
- A description of the defect and when it started.
- Reference numbers or dates from any earlier support tickets about the issue.
- What you tried and how long the problem persisted.
We respond inside one business day. If we approve a refund, it goes back to the original card or payment method on file. Bank settlement usually takes 5–10 business days after we issue it.
Please don't chargeback first
If you dispute the charge with your bank without contacting us, we may suspend your account while the dispute is investigated. Most billing concerns can be resolved within one business day by email — reach out to support@overture.show first.
Want the full policy?
The complete legal version lives at the Refund Policy page. This help article is a plain-language summary; the policy page is the binding text.