How to cancel or change your plan
Overture subscriptions are annual. Today, cancellations and plan changes go through support — we're polishing a self-service billing portal for a future release. Here's how to reach us and what to expect.
Upgrading mid-year
Upgrades are self-service. When you hit your event quota and try to create one more, Overture shows an upgrade prompt with the next plan up and a prorated price for the rest of your subscription year. Click Upgrade, complete checkout through Stripe, and you're back in business.
You can also upgrade proactively before hitting the cap — navigate to overture.show/pricing while signed in and pick a higher plan. Same prorated logic applies.
Downgrading at renewal
Email support@overture.show from your account's email address and ask to move to the smaller plan. We'll queue the change to take effect on your renewal date so you don't lose access mid-year.
Your existing events stay accessible
Downgrading reduces your new event creation quota, not your access to events you've already created. A Pro customer who downgrades to Basic mid-year keeps full read/write access to every existing event — the only limit is they can only create one new event in the following billing year.
Canceling your subscription
Email support@overture.show with "Cancel subscription" in the subject line and the email address on your account in the body. We'll confirm the cancellation within one business day and:
- Stop the next renewal charge — Stripe won't bill you again.
- Leave your access intact until the end of the current paid period — you don't lose anything you've already paid for.
- Preserve your data — events, team members, run-of-show history all stay in place. You can re-subscribe in the future and pick up exactly where you left off.
Updating your card
For now, send the updated card details through Stripe's secure form — email support and we'll generate a one-time Stripe portal link valid for 24 hours. Self-service card update is on the roadmap.
Refunds
Annual subscriptions are non-refundable past 7 days from purchase, but we believe in making people happy on a case-by-case basis. If something's gone sideways — billing error, you signed up by mistake, a major feature broke for you — email support and explain. We'll figure out the right answer.
Self-service billing is coming
We're shipping a customer billing portal — view invoices, swap cards, change plans, cancel — in a near-term release. Until then, everything routes through support, and typical response time is well under an hour during US business hours.