Refund Policy

Payment is collected at checkout. Event Pass is a $49 one-time purchase for one event with no expiry. Existing subscriptions remain subject to their agreed terms. This page explains billing and refund requests.

1. Event Pass Purchases

Event Pass has no recurring charge to cancel. For a billing problem or refund request concerning a pass, email support@overture.show with your purchase details. Nothing in this policy limits rights required by law.

2. Existing Subscription Billing

New purchases use the $49 Event Pass. Existing subscriptions retain their agreed price and renewal schedule until canceled.

3. No Refunds on the Annual Subscription

Once the annual subscription is paid, the subscription is non-refundable. We do not provide partial or pro-rated refunds, including for unused time, unused events, or change of mind.

You may, however, cancel future renewals at any time directly in your account billing settings. Cancellation takes effect at the end of your current annual term — you keep access to everything you paid for until then, and your card will not be charged again.

4. The One Exception — Material Software Defect

We may, in our sole discretion, issue a refund (in whole or in part) where a software defect materially prevents you from using the Service and our support team is unable to resolve it within a reasonable time. To request consideration under this exception, email support@overture.show with a description of the issue and any reference numbers from earlier support tickets.

5. How to Cancel

Cancellation is one-click and self-service. Sign in to your account, open Billing settings, and choose Cancel subscription. You will receive an email confirming the cancellation and the date your access ends. You can also email support@overture.show from the address on your account and we will process it for you.

6. Chargebacks

If you dispute a charge with your bank or card network without first contacting us, we may suspend your account while the dispute is investigated. Most billing concerns can be resolved within one business day by email — please reach out to support@overture.show first.

7. Changes to This Policy

We may update this Refund Policy from time to time. The "Effective" date above will reflect the latest version, and material changes will be communicated by email at least 14 days before they take effect.

8. Contact

Refund questions: support@overture.show.